Frequently Asked Questions
Company Questions
Where are you located?
Our headquarters is in Northeast Alabama, near Gadsden. Our dedicated team of professionals reside and work throughout the state which gives us a competitive edge for better serving our growing customer base
What area’s do you serve?
We serve customers across the state of Alabama and throughout the Southeast.
How long have you been in business?
Our humble beginnings started in 2002 when a group of men, who collectively had over 60 years of experience, made the courageous decision to leave their corporate jobs in pursuit of starting their own telecommunication company. LaserOne Communications was built on a foundation of strong moral and ethical principles. These values still hold true today as the company continues to grow and welcome new customers.
What are your hours of operation?
Our dedicated team of communication consultants work hard to meet the needs of our customers. Most of our work is completed during normal business hours (Monday-Friday, 8-5PM), however, we complete each job when it is best for the business in which we are serving.
What services do you provide?
LaserOne Communications is a FULL services telecommunication company offering everything from new phone systems, maintenance & service on existing systems, product & user training, system expansions, changes or moves, dial tone services, paging & intercom systems, presence management systems, IT & phone management services and much more. Please call us to find out more ways we can serve your company.
Do you offer an extended warranty or maintenance on products
Absolutely! At LaserOne Communications we want to keep our customer’s equipment running at optimal performance so they can communicate efficiently & effectively to their customers at all times. We offer our customers a tiered maintenance plan so they can decide what works best for their business.
- Basic Maintenance This covers faulty equipment & labor. We will provide service to you Monday – Friday, 8-5 PM. This plan will give you the peace of mind needed by protecting your communication equipment & very important investment.
- Advanced Maintenance Gives you the same coverage of our basic plan with the extension of our services covering you 24/7. IF you operate a business that operates around the clock, this may be a good option for you.
- Total Maintenance This covers ALL equipment, regardless of cause, and labor, 24/7. This is a great plan for businesses that cannot afford any downtime. If your communication system goes down causing your company to lose production, then this is the plan for you! Let’s make sure you are protected with our priority customers who carry our Total Maintenance coverage.
System Questions
What is the difference between a cloud based system & an on-premise system?
An on-premise solution means that your hardware is kept on site, typically in your server closet. Having an on-premise system means that you own the hardware, therefore it can be completely customized and updated to fit your business needs.
A cloud based solution means that your phone lines are connected through an internet connection to a provider that maintains the equipment at an off-site “cloud” data center. Most maintenance can be done remotely, but you have less control over the options and updates.
How do I know which system is best for my business?
It is important to educate yourself on the pros and cons of both types of systems so you can make the best decision for your business. Weighing through all your options can be a little challenging so below is a simplified list of pros and cons. Our team is ready to help you make this decision and answer any questions you may have so don’t feel like you must go at this alone.
| On-Premise Solution | Hosted Cloud Solution |
|---|---|
| Pros No risk of fee increase Lower total cost of ownership, especially as the system grows Cons Higher upfront costs Unknown maintenance costs |
Pros Lower set up cost No maintenance fees Fixed monthly payments Cons Potential higher costs for ongoing service |
| On-Premise Solution | Hosted Cloud Solution |
|---|---|
| Pros You have complete control & flexibility You can completely customize your system to fit exactly what your company needs Cons Expansion is done on site, so you would need our team to come out and make changes Software updates would need to be done by our team on-site as needed |
Pros Additions can take place very quick and remotely Software updates are done automatically Fixed monthly payments Cons Each expansion could potentially compromise quality of calls, depending on bandwidth available Service provider has control over system so you are at the mercy of that provider as to what features, updates & options are made available |
| On-Premise Solution | Hosted Cloud Solution |
|---|---|
| Pros You have full control over the system so you can be as flexible as your company needs to be. Grow at the rate you want to grow Cons Our team or an internal IT person will have to do all updates & changes to your system |
Pros Because of the fixed monthly costs & money saved on managed services it frees up money to flex where needed Cons You are at the mercy of when and what changes are made to your system |
If I purchase a new phone system from you, will I still need to purchase phone service with my current carrier?
As a full-service telecommunication company, we provide dial tone services that typically offer our customers a significant cost savings on their monthly phone bill. Although our customers enjoy the convenience of having all their communication services on one bill, it is not required to use our dial tone when purchasing our products. SIP Services are brought in over your internet connection, therefore we require prequalification tests be run prior to installation. Testing your data infrastructure & internet bandwidth helps to ensure the highest quality of services which is our top priority.
How much bandwidth do I need for cloud based voice service?
We recommend you have 10mbs and 3mbs upload speed for every 5 phones. However, our team of experts can help you determine what is needed to upgrade your services.
Do I need an IT person to administer our phone system?
With our full-service options, LaserOne Communications can handle all your IT needs., freeing up money that can be spent in other ways for your business.
How much does it cost? Can I get a quote?
No business is the exact same, therefore every solution is customized to meet the needs of each customer. We want to build a solution that is both effective and affordable, so contact us today for your free consultation & price quote.
What features are available?
We have been offering our customers the latest in communication technology since 2002. Our products provide features that enable businesses to be more productive and operate more efficiently. From basic features like: Caller ID, Call Transfer, Redial & Voicemail to more advanced features like: Follow Me, Voicemail to Email, Conference Calling, Virtual Answer and so much more. We can offer you a FREE live demo, allowing you to test our products prior to making your decision. With the telephone system being the centralized and most powerful tool in most businesses, we want our customers to feel confident in their investment.
Process Questions
What steps are involved in getting a new system for my company?
We make it easy for you to grow your business, with these simple steps:
- Call 256.492.5959 to schedule a FREE consultation & product demo
- Work with our team of experts to build a customized solution that meets your needs & budget
- Schedule an installation date that works with your schedule, causing little to no downtime to your business
- Become experienced & confident users with our in-person product training
- Get back to doing what matters, knowing our team is maintaining your technology with one of our tiered maintenance programs.
How long will it take to begin using my new system once I place my order?
We can usually begin a new system install within 2-3 weeks of placing the order. This allows time for your equipment to come in, have a project planning meeting with one of our communication consultants & schedule a time that works best with your schedule.
Who trains my users?
Our team always completes an in-person training for employee’s who will be using the equipment. It is important that our customers feel confident in using their new products & that the products are working to improve their business.
When I have an issue who do I call?
Our team is always ready to assist a customer with any issues they are experiencing with their system. You can call any one of our team members on their cell phone or call our main office and we will work to resolve the matter as soon as possible. We understand that a phone system is the centralized communication source for businesses, therefore we make it a priority to have our customers up and running.
Will this cause any downtime to my business?
Our team works to meet your needs. We strive to complete all projects on schedule and during a time that will cause as little disruption to your business as possible.
Do you offer financing options?
Although a business phone system is vital to the success of any business, we understand that purchasing a brand-new system can be very costly. Therefore, we can provide our customers with financing options. Call our team today to find out more
Don't be shy
Feel free to contact us with all your telecommunications needs. One of our team members will get back to you right away